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FAQs

Where are Pet Mania Stores located?

Pet Mania’s outlets are in Karachi and Lahore.

Karachi

C5C /2 Khayaban e Nishaat, DHA phase 6, Near animal care centre and Misri shah shrine google map location as under:

https://maps.app.goo.gl/qWg3682yAFwz5Cpj7

Lahore

Shop 89. Bank Square Market. C Block, Model Town Lahore.

However, we are delivering all over Pakistan.

You may order online at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

Does Pet Mania offer delivery throughout Pakistan?

Yes! We Deliver all over Pakistan. Pet Mania has a very strong delivery network due to which we can deliver order within 24-48hours in LHR & KHI and within 4-5 working days all over Pakistan

Keeping in mind the safety and easy of our customers we are accepting only online payments (via Bank Transfer or Easy Paisa) for deliveries outside Lahore or Karachi

Lahore customers can avail free delivery on order above Rs. 2000 and Rs.300 will be charged for delivery in Sindh and Punjab Region excluding Islamabad Territory and Rs. 450 will be charged for the rest of Pakistan.

Deliveries outside LHR and KHI will made by only by reputable courier companies like TCS and Leopard.

Receipts of courier companies will be shared with clients within 24 to 48 hours.

You may order online at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

What is Pet Mania’s open bag return policy? How will i get a refund if not satisfied?

Owing to unshakeable confidence in our exclusive brands. We offer open bag policy for 100 % satisfaction of our customers.

On purchase of any food product of our exclusive brands you are eligible to claim our open bag return policy. In which you may return a used and open bag and get a 100% refund of your payment, no questions asked. However following prerequisites must be meet:-

1. 80 to 90 % food must be returned
2. Return can only be accepted by Lahore and Karachi store at their premises.
3. Collection of bags to be returned will not be possible.

 

Please confirm from our sales staff if the product falls in our exclusive brands list.

You may reach us at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

What are Pet Mania’s store timings?

Our stores are open daily between 10 AM to 10 PM. However, due to unavoidable circumstances slight changes to store timings and closures might be encountered.

You may confirm timings of the stores on call at ensuing numbers.
Karachi. 0213 5161114
Lahore. 0423 2189273

WhatsApp: 0321-7383663 (24hours)

You may order online at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-111-11-93 (24hours)

What brands does Pet Mania sell?

We feel proud to inform you that we are the largest pet supply store in Pakistan with physical presence in more than 2 cities. We are also exclusive importers of various World-Famous brands like Josera, Cagatay and Bioline.

We endeavour to have diversity in our products and provide you all the top-quality products. Subject to availability you will be able to find all top pet related brands with us including Royal Canin, Nutra Gold, Winner Plus, Jungle, Felicia , Mera and many more

You may order online at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

What is Pet Mania’s Contact Number?

Lahore Store. 0423 2189273
Karachi Store. 0213 5161114
Complains Call. 0321 1111193
Email. Info@petmania.pk
Corporate. 0321 1111193

WhatsApp at 0321-7383663 (24 hours)

How can I place an order at Pet Mania?

You can place order at any of the following:

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

Visit our stores in Lahore and Karachi

What modes of payment are avail / accepted at Pet Mania?

1. Bank Transfer
2. Easy Paisa
3. Jazz Cash
4. Cash at stores
5. Payment via card at stores
6. Cash on Delivery (only for Lahore and Karachi)

What is Pet Mania’s exchange policy?

You may exchange your goods subject to following conditions: –
1. Exchange within 7 days of purchase or receiving of good.
2. You will be asked to present the original invoice of the goods.
3. Products are not damaged or used.
4. Exchange will only be possible at Lahore and Karachi Stores.
5. No collection of delivered good will be done for exchange.
You may order online at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

What is Pet Mania’s refund policy?

You may refund your goods (non exclusive brands) subject to following conditions:-
1. Refund within 3 days of purchase or receiving of good.
2. You will be asked to present the original invoice of the goods.
3. Products are not damaged or used.
4. Refund will only be possible at Lahore and Karachi Stores.
5. No collection of delivered good will be done for Refund.

For refund of our exclusive brands please refer to our open bag return policy

You may order online at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

Does Pet Mania buy or sell pets?

Indeed, it is heartening to know that you have decided to become a guardian of a furry friend.

Unfortunately, we do not sell or buy pets, but we feel proud to inform you that we are the largest pet supply store in Pakistan with physical presence in more than 2 cities. We are also exclusive importers of various world-famous brands like Josera, Cagatay and Bioline.

We are the only store providing 24/7 Customer Support and Open Bag Return policy to our clients.

We endeavour to have diversity in our products and provide you all the top-quality products. Subject to availability you will be able to find all top pet related brands with us including Royal Canin, Nutra Gold, Winner Plus, Jungle , Felicia , Mera and many more

You may order online at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

How will Pet Mania deliver?

Pet Mania has a very strong delivery network due to which we can deliver order within 24-48hours in LHR & KHI and within 4-5 working days all over Pakistan

Keeping in mind the safety and easy of our customers we are accepting only online payments (via Bank Transfer or Easy Paisa) for deliveries outside Lahore or Karachi

Lahore and Karachi customers can avail free delivery for all orders above Rs 1,000 if they pay via Bank transfer or Easy Paisa. COD would be charged at Rs. 300 Flat for Lahore and Karachi deliveries

Deliveries outside LHR and KHI will made by only by reputable courier companies like TCS and Leopard.

Receipts of courier companies will be shared with clients within 24 to 48 hours.

You may order online at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

In how many days will I receive my order?

Pet Mania proud’s itself not in being the number 1 pet supply store of Pakistan but also the only pet supply store which has the largest and most efficient delivery network. Our delivery team is trying day and night to reduce the delivery time and so far, we are happy in what they have been able to achieve.

For Lahore and Karachi products are delivered within 24 – 48 hours and delivery time is 4-5 working days for all other areas.

P.S: Urgent shipping and over night shipping is also available please contact Pet Mania Team for charges and further details

Contact us  at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

Does Pet Mania have smaller bags?

Pet Mania has a large variety of products and their SKUs. Pet Mania is a One Stop Shop for all your pets needs and we have something for everyone.

For details regarding Bag Size plz contact us at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

Does Pet Mania offer free food samples?

We are sorry to inform that we don’t have samples. But the good news is, owing to unshakable confidence in our exclusive brands. We offer open bag policy for 100 % satisfaction of our customers.

On purchase of any food product of our exclusive brands you are eligible to claim our open bag return policy. In which you may return a used and open bag and get a 100% refund of your payment, no questions asked. However following prerequisites must be meet: –
1. 80 to 90 % food must be returned
2. Return can only be accepted by Lahore and Karachi store at their premises.
3. Collection of bags to be returned will not be possible.

Please confirm from our sales staff if the product falls in our exclusive brands list.

You may order online at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

Can you please share composition profile of a variant?

Indeed we are pleased to see the amount of concern you have for your furry fellow. In order to explain the options and their relating advantages, allow me to share with you a few pictures stating various details of the products.

I am quite confident that a learned and wise user like you will be very quick to choose the right product based on the requirements of your furry friend and the advantages each product offers.

Please have a look at ensuing pictures.

What brands does Pet Mania have for puppy/kitten?

Pet Mania has the largest and the best variety of products for your little friend. Be it his/her first food or a milk replacer we have everything. If you are looking for a comfortable pet bed of a Jet box so that both of you can travel in style, Pet Mania has it all.

If you are confused with what products to buy with the limited budget or how to use your budget optimally feel free to contact one of our team members, so that he/she can guide you.

You can contact us at

Website:  www.petmania.pk

Facebook: https://www.facebook.com/petmaniapakistan

WhatsApp: 0321-7383663 (24hours)

Phone: 021-35161114 and 042-32189273

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