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Returns & Exchanges

Product(s) may be returned within 10 days of purchase. Email us at info@petmania.pk to initiate a request for product exchange or return.

This policy applies to local orders only.

Conditions:
– Original purchase invoice needs to be presented and sent.
– Products should be unused and in the same condition as purchased.

Open Bag Return Policy
Owing to unshakeable confidence in our exclusive brands. We offer open bag policy for 100 % satisfaction of our customers.
On purchase of any food product of our exclusive brands you are eligible to claim our open bag return policy. In which you may return a used and open bag and get a 100% refund of your payment, no questions asked. However following prerequisites must be meet:-

1. 80 to 90 % food must be returned
2. Return can only be accepted by Lahore and Karachi store at their premises.
3. Collection of bags to be returned will not be possible.

Please confirm from our sales staff if the product falls in our exclusive brands list.

Refund Policy
You may refund your goods (non exclusive brands) subject to following conditions:-

1. Refund within 3 days of purchase or receiving of good.
2. You will be asked to present the original invoice of the goods.
3. Products are not damaged or used.
4. Refund will only be possible at Lahore and Karachi Stores.
5. No collection of delivered good will be done for Refund.

For refund of our exclusive brands please refer to our open bag return policy

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