Returns & Exchanges

Returns & Exchanges

Returns & Exchanges

We want you to be completely satisfied with your purchase! If you need to return or exchange a product, you can do so within 7 days of purchase. Simply email us at to initiate your request. Please note that this policy applies to local orders only.

Conditions for Returns:

To ensure a smooth return process, please note the following conditions:

  • Kindly present and send us the original purchase invoice.
  • Products should be in their original, unused condition, just as they were at the time of purchase.

Refund Policy

We are committed to providing you with a hassle-free refund process for non-exclusive brand items. To request a refund, please consider the following conditions:

  • Refund requests should be made within 3 days of purchase or receiving the product.
  • The original invoice for the goods needs to be presented.
  • Products must be in their original, unused, and undamaged condition.
  • Please be aware that we do not offer collection services for returned goods.

Thank you for your understanding and cooperation. We are here to ensure your satisfaction with every purchase!

Open Bag Return Policy

We have great confidence in the quality of our exclusive brands and offer an Open Bag Return Policy to ensure your complete satisfaction. If you purchase any food product from our exclusive brands, you are eligible for a 100% refund even if the bag is open and used. No questions asked! To qualify, please ensure the following:

  1. Return 80% to 90% of the food product.
  2. Please note that collection of returned bags is not possible.

For confirmation on whether your product is part of our exclusive brands, please consult our sales staff.

Thank you for choosing PetMania. We are here to ensure you and your pet have the best possible experience with our products!