Privacy Policy
Effective Date: 01-01-2014
At PETMANIA, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your personal data when you visit our website, Petmania.pk, and engage with our services. By using our website, you agree to the terms of this policy.
If you do not agree with any part of this policy, please refrain from using our website.
1. Information We Collect
We may collect the following types of personal data when you use our website:
a) Personal Information:
- Account Information: When you register an account or make a purchase, we collect personal details such as your name, contact information (email address, phone number), shipping and billing address, and payment information.
- Order Details: We collect order-related information, including your payment details, shipping preferences, and products purchased.
- Customer Service Communications: When you contact us for support or inquiries, we may collect the details of your request and any relevant information to resolve the issue.
b) Non-Personal Information:
- Log Information: We collect technical data such as your IP address, browser type, device information, operating system, referring URLs, and pages you visit on our site.
- Cookies and Tracking Technologies: Our website uses cookies, web beacons, and other tracking technologies to enhance your experience and gather site usage data. These technologies help us remember your preferences and personalize your visits.
2. How We Use Your Information
We use your personal data for the following purposes:
- To Process Orders: To process and fulfill your orders, including payment processing and shipping.
- Customer Support: To communicate with you about your orders, respond to inquiries, and provide assistance.
- Personalized Experience: To tailor our services and product recommendations to you based on your preferences and browsing behavior.
- Marketing and Promotions: To send you offers, newsletters, and promotions. We will only send such communications with your consent. You can opt-out at any time.
- Legal Compliance: To comply with applicable laws and regulations, including fraud prevention and dispute resolution.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us track your interactions with our website.
- Essential Cookies: Required for website functionality, such as login and shopping cart features.
- Performance Cookies: Help us analyze website traffic and improve the site’s functionality.
- Advertising Cookies: Used to display personalized ads based on your browsing history.
You can disable cookies through your browser settings, but please note that some features of the website may not function correctly without them.
4. Sharing Your Information
We value your privacy and do not sell or rent your personal data to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your personal information with trusted third-party service providers who assist us with order fulfillment, payment processing, shipping, and marketing. These providers are required to protect your data and only use it for the purposes for which we engage them.
- Legal Requirements: We may disclose your personal data if required to do so by law, regulation, or legal process, or in response to lawful requests from government authorities.
- Business Transfers: If we undergo a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
5. Data Security
We take reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure. This includes using Secure Socket Layer (SSL) encryption for payment transactions and employing industry-standard data security practices. However, please note that no system is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Rights
As a user in Pakistan, you have the following rights concerning your personal data:
- Access to Data: You have the right to request access to the personal data we hold about you.
- Correction and Update: You can update or correct your personal details by logging into your account or contacting us.
- Deletion of Data: You may request the deletion of your personal data, subject to legal and regulatory obligations.
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or newsletters by following the unsubscribe instructions included in our communications.
If you wish to exercise any of these rights, please contact us at the details provided below.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information as soon as possible.
8. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, advertisers, and other partners. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal data.
9. International Data Transfers
We may transfer your personal data to third-party service providers located outside Pakistan, but only in compliance with applicable data protection laws. We ensure that adequate safeguards are in place to protect your data when it is transferred internationally.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:
- Email: customercare@petmania.pk
- Phone: +92 21 332 20200 | +92 311 4999 820
- Address: Khayaban e Nishat: C5C/2, Lane 2, Nishat Commercial, D.H.A. Phase 6, Karachi.