Returns & Exchanges

We want you to be delighted with your purchase! If you need to return or exchange a product, you can do so within 7 days of purchase. Simply email us at info@petmania.pk to initiate your request. Please note that this policy applies only to local orders.

Conditions for Returns:

To ensure a smooth return process, please note the following conditions:

• Kindly present and send us the original purchase invoice.
• Products should be in their original, unused condition, just as they were at the time of purchase.
  
  

Refund Policy

We are committed to providing you with a hassle-free refund process for non-exclusive brand items. To request a refund, please consider the following conditions:

• Refund requests should be made within 3 days of purchase or receipt of the product.
• The original invoice for the goods needs to be presented.
• Products must be in their original, unused, and undamaged condition.
• Please be aware that we do not offer collection services for returned goods.

Thank you for your understanding and cooperation. We are here to ensure your satisfaction with every purchase!

Thank you for choosing PetMania. We are here to ensure you and your pet have the best possible experience with our products!